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Polices & Company Information

Products

All of the products that have been showcased throughout PerfumeLA.com are guaranteed to be 100% authentic designer brand name fragrances. We only carry designer fragrances on our site and ABSOLUTELY NO KNOCK-OFFS OR IMMITATIONS.

Tax
PerfumeLA.com is a California-based company. State law requires us to collect sales tax of 8.75% on all orders shipped within California. All orders outside of California are exempt from sales tax.

Sorry, our systems does not accept Gift Cards, Prepaid Cards

Your Privacy
PerfumeLA.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, PerfumeLA.com gives your name, shipping address, phone number, and order information to our shipping carrier. PerfumeLA.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. PerfumeLA.com has strict guidelines requiring all third parties to keep any shared personal information confidential.    

Your Security     

Our Website encrypts your credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Microsoft's Internet Explorer® or Netscape Navigator®.  

However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us.

We do not retain credit card details in our system. All credit card details are processed by our financial institution in a secure environment.

Shipping and Handling Information

All orders, within United States, will be shipped via USPS Priority/ United Parcel Service. Standard shipping is ground service within the Continental United States. Orders are processed daily Monday thru Friday during normal business hours (10:30AM - 5:00PM PST, except Saturday & Sunday and legal Holidays) Usually ships within 1 business day. 

Shipping Procedures
Shipping and handling charge is non-refundable for the following packages: Returned Packages, Unclaimed Packages, or Undeliverable Packages.
(Exception is when it is our error in shipping) A charge of $10 will be applied to your account if an address correction/ re-directing of our package is made by our courier.
Once an order has left our shipping facility an order cannot be cancelled. The customer will then be responsible for shipping fees in the event of a return

Shipping to Another Address other than Billing Address
If you wish to have your purchases shipped to an address other than your billing address, we recommend that you contact your card institution to update them with your approved secondary ship to addresses. We will also require that you provide us with a billing address that matches your card institution’s records. By doing this we are trying to protect our customers and card holders from credit card thefts. Please note that your orders will be placed on hold if we are unable to confirm the billing/shipping information with your credit card bank.

Ground Standard (US)
Ground Standard is $8.95. This method usually takes between 3 to 7 Business days for delivery in 48 continental States.

Express (1 - 3 Business days) US
Express (1 - 3 Business days) is $17.95 + $1.50 Per additional item. This method usually takes 1- 3 Business days for delivery in the 48 continental States.There are no Saturday deliveries so orders placed on Thursdays will be received on Tuesdays, Friday orders will be delivered on Wednesday.

Express 2 Days Air Saver (US)
Express 2 Days Air Saver is $25.95 + $2.50 Per additional item. This method usually takes 2 days for delivery in the 48 continental States and Alaska.There are no Saturday deliveries so orders placed on Thursdays will be received on Monday, Friday orders will be delivered on Tuesdays.

Alaska, Hawaii, Puerto Rio, Virgin Islands
(Alaska, Hawaii) is $9.95 + $1.95 Per additional item. This method usually takes 5 - 12  business days for delivery.

APO/AE Order
Orders ships to APO/AE address are unable to be traced. If you wish your order to be sent to an APO/AE address, lost or misdirected packages cannot be the responsibility of PerfumeLA.com

CANADA
Ground Standard is $13.00 + $3.00 Per additional item. This method usually takes between 7 to 14 Business days.

USPS Priority is $28.00 + $3.00 Per additional item. This method usually takes between 5 to 10 Business days.

International
PerfumeLA Currently ship to United States only

International Standard is $44.95 + $3.90 Per additional item

USPS Express Mail International (EMS)
USPS Express Mail International $55.00 + $5.00 Per additional item. This method usual takes 3 to 5 Business days.

International Customers:
Customs and Duties
Each Country has a different set of rules regarding regulations and percentages they charge on goods crossing the border. We sell the goods free of sales and export tax when shipped outside the USA. You may be subject to import duty or tax. It is the responsibility of the customer to take care of Customs and Duties for their respective Countries, if there is any. We assume no responsibility for those extra charges. We recommend that you contact your local custom's office for further information.

What is a Tester?
Testers are promotional display bottles containing the exact fragrance sold that are often labeled as "Tester”, "Demonstration” or "Not for Sale”.  The intended purpose of testers are to promote the fragrance while cutting production costs.  Testers are often used by many major retail stores for customers to sample the fragrance before deciding to purchase the fragrance.  Generally, testers are wrapped or packaged in simple boxes with or without a cap.  Therefore the testers packaging may vary depending on the manufacturer.  Because of the low production costs, we can buy in bulk quantities to give higher discounted prices to our customers. With testers, we at PerfumeLA can provide customers the fragrances they love at a fraction of the retail price.

Cancellation of orders:
Orders can be cancelled within 1 hour after placing your order. To cancel your order please contacts us via phone at (213)488-0074 and send an Email to Sales@PerfumeLA.com between the hours of: Monday - Friday 10:30AM to 6:30PM Pacific Time.
Once an order has left our shipping facility an order cannot be cancelled. The customer will then be responsible for shipping fees in the event of a return.

How we process your returns
**perfumela.com does not exchange or refund on any item that has been used.
**You may return a fragrance, unused, within 14 days from the invoice date.
**If a fragrance is damaged during shipment, please store the fragrance in a safe place and contact us immediately to file a claim at USPS or UPS. Please note that it is very important for you to retain the damaged product in order to file the claim.

PerfumeLA.com
616 S. Broadway
Los Angeles, CA 90014

Return Policy
For any reason you are not satisfied with your item, you may return it within 14 days from the date stated on your invoice. Your item must be unopened and in its original package. You may return your item(s) for refund plus any applicable sales tax within 14 days of the invoice date or you may exchange your item for different items.
If your purchase was made with our "Shipping Promotions” (free standard ground shipping for merchandise(s) over $100), and would like to return/exchange the merchandise in full or partial, you will receive credit less any original shipping charges unless the total cost of non-returned items remains over $100.
Any shipping cost you incur returning the product to us will not be refunded.

Products returned opened will be charge a 25% restocking fee, bottle must be full.
Please note that the shipping and handling charge is non-refundable unless if it is in our error in shipping.
Any claims for damaged items or discrepancies missing items must be submitted to our Customer Service within 48 HRS after you have received your item by either email at: Sales@PerfumeLA.com  or at (213)488-0074 from Monday-Friday 10:30AM-6:00PM PST

How to Return Items
For any reason you are not satisfied with your item You may return it any time within 14 days.

Any returns/ exchanges that do not have an "RMA Number" and are in non-saleable/ original condition will not receive a refund and will be disposed of. Once an RMA # is obtained, please securely wrap the item(s), include a packing slip. Please allow up to two billing cycles from the date of return for credits to appear on your credit card statement.

If you have any questions on returning merchandise, please email us at Sales@PerfumeLA.com or you can contact us at (213)488-0074 10:30 AM – 6:00 PM PST Please! wrap the package securely. For your protection, we recommend that you send our package through: Insured UPS or Insured US Postal when returning goods. Send the package to the address listed below

PerfumeLA.com
616 S. Broadway
Los Angeles, CA 90014